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FAQs

  • Is there parking at the venue?
    Yes, the Pavilion has car parking at the front of the venue with limited spaces. On street parking is accessible in the vicinity of the venue. Nearest Car Parks are located within a short walking distance from the venue.
  • What payment types do you accept?
    The Pavilion accepts cash & card payments at the Box Office & Bar
  • Is the venue seated or standing?
    The Main Hall is a versatile space and can offer either option, with a 300 fixed seated balcony. Please check the details on each event as to whether the event is seated or standing.
  • I have a Personal Assistant, do they need to buy a ticket?"
    We have limited tickets available for Personal Assistants. These tickets are at no cost for Deaf or disabled customers who require the support of a PA to attend our venue. Please book in advance by contacting our venue directly - 01597 258118 Please note we may ask for evidence to support your request for a PA ticket. Please note as we also work with 3rd party promoters this policy may not apply to all events.
  • I am no longer able to attend, can I get a refund on my ticket?"
    Unfortunately we cannot offer refunds on tickets purchased, if you have a ticket for an event you can no longer attend please get in touch with us and if the event sells out we may be able to sell it on for you or swap it for a different event. Please note this is on a case by case basis and we cannot guarantee this. If any event is cancelled by us (the venue) or by a third party (external promoter/agent) - a full refund will be provided (excluding any *service fees)
  • I've lost my ticket?
    Don’t worry, we keep a record of everyone who has purchased tickets so you can still show up to the event and we will know that you have a ticket.
  • I purchased my ticket online and have not received and E-ticket?
    Check your junk email folder, if it’s not there then don’t worry we’ll have a list of everyone who has purchased tickets online and we’ll let you in.
  • Will the music be loud?
    Probably, we will always try our best to keep the decibel levels to a safe and comfortable level but some events may be louder than others depending on a number of factors. Disposable ear plugs are available to purchase from the bar if required and we recommend to take breaks away from loud noise levels in our bar area.
  • Will there be strobe/flashing lights?
    The majority of our shows will contain strobe lighting and smoke effects. If you have any concerns please speak to a member of the technical staff before the show starts.
  • Do you have a cloakroom?
    No, we don't have a designated cloakroom. We do have a clothes rail customers can use if they so wish. Please note all items are left at your own risk and we cannot be held responsible for the loss of any items left.
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