We have limited parking in front of the venue. Street parking and nearby car parks are also available within walking distance.

We accept both cash and card payments at the Box Office and Bar.

The Main Hall is a versatile space and can offer either option, with a 300 fixed seated balcony.

Please check the details on each event as to whether the event is seated or standing.

All tickets to 'seated' shows are unreserved seating.

We offer a limited number of complimentary tickets for Personal Assistants (PAs) supporting Deaf or disabled customers. To secure a PA ticket, contact us in advance at 01597 258118. We may request evidence to support your request. Note that this policy may not apply to all events, especially those organized by third-party promoters.

Unfortunately we cannot offer refunds on tickets purchased, if you have a ticket for an event you can no longer attend please get in touch with us and if the event sells out we may be able to sell it on for you or swap it for a different event.

Please note this is on a case by case basis and we cannot guarantee this.

If any event is cancelled by us (the venue) or by a third party (external promoter/agent) - a full refund will be provided (excluding any *service fees)

Don’t worry, we keep a record of everyone who has purchased tickets so you can still show up to the event and we will know that you have a ticket.

Check your spam or junk folder first. If it’s not there, don’t worry—we’ll have your ticket details and you’ll still get in.

You can use your phone to snap photos and tag us #pavilionmw on Facebook or #pavilionmw1 on Instagram. Professional cameras need prior approval. Some shows may restrict photography, and we'll let you know beforehand.

Probably, we will always try our best to keep the decibel levels to a safe and comfortable level but some events may be louder than others depending on a number of factors. Disposable ear plugs are available to purchase from the bar if required and we recommend to take breaks away from loud noise levels in our bar area.

Most of our shows feature strobe lighting and smoke effects. If you have any concerns, please speak to a member of our technical staff before the show begins.

No, we don't have a designated cloakroom.

We do have a clothes rail customers can use if they so wish.

Please note all items are left at your own risk and we cannot be held responsible for the loss of any items left.

Contact the Pavilion directly as early as you can. Tell us what you need and we will do our best to help before you arrive.

Yes. We offer private hire, conferences, meetings and rehearsal space. Get in touch with us to talk through your plans and check availability.

Yes. We are served by the Heart of Wales railway and the T4 TrawsCymru bus service. Llandrindod Wells is also on the A483 north south trunk road.

Yes for many visitors. If you have specific access needs, contact us before your visit. We will help where we can and guide you on the best options for your event.

Please arrive in good time and check your ticket for any event specific timings. Doors and start times can vary, so allow extra time to park and get settled.